DELIVERY OPTIONS

RETURNS POLICY

If you are not entirely satisfied with your purchase, we're here to help.

We accept returns for all products sold via E-Liquids Superstore. If you have an issue or query regarding your order please raise a ticket via the ticketing system. Once the ticket is raised, a member of our team will be in contact to either resolve your problem or provide further details on how to return the item / order to us.

UNWANTED ITEMS

Unwanted items or entire orders can be returned to us within 30 calendar days from the date you received it.

• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• You must notify us within 14 days of purchase that you want to return an item.
• Returned items must be received within 14 days of the returns form being issued.

Please Note: Due to health and hygiene reasons we cannot accept returns for e-liquids, disposable e-cigarettes and refill pods that have been opened, unless faulty

FAULTY ITEMS

If you have received an item you believe to be faulty or you are having problems with an item you have purchased please contact info@eliquids-superstore.co.uk. A team member will help resolve the problem or supply you with the necessary returns forms.

Please Note: All returns for both unwanted or faulty items must be logged via the contact form. Unauthorised returns unfortunately will not be processed.

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 3-5 workings days depending on your card issuer's policies.
 

CANCELLATION

If you want to cancel a order prior to shipping please notify us via the contact form or telephone on 0208 712 4749 before 4.00pm. If you notify us after 4.00pm we may not be able to cancel the order.

If the order has been dispatched you still have 14 days to cancel for a full refund. Please follow the returns procedure above to arrange for your items to be returned and a refund issued.